Help & support

Answers to the most common questions. Can't find what you need? Email support@nearmio.com — we aim to reply within one business day.

Install Nearmio & add the map to your store

Installing Nearmio takes two steps: add your locations, then add the map block to your theme. No Google API key, no code.

1. After installing from the Shopify App Store, Nearmio opens on the Locations page. Add your first location by hand, or jump straight to a CSV import if you have a spreadsheet already (see Import your stockists).
2. In your Shopify admin, go to Online Store ▸ Themes ▸ Customize for the theme you want the map on.
3. Pick the page you want the locator on (for example your Store Locator or Contact page), then choose Add block and look under Apps for the Store locator block (by Nearmio).
4. Save. The block reads your live locations automatically — nothing to paste in. Optional settings let you set a heading, marker colour, and map height.

Only locations that have a placed pin show up on the map. If a location is missing, check whether it's sitting in the fix queue — see Fix a pin that landed wrong.

Import your stockists (CSV)

If your stockist list already lives in a spreadsheet, import it directly instead of adding locations one by one.

1. From Locations, open Import locations from CSV and choose Download the template to get the exact column layout.
2. Fill in your rows. name is the only required column — everything else (address, city, region, postcode, country, phone, hours, website, tags) is optional, but you need enough of an address to place a pin unless you already have lat/lng or a Google Maps link. Headers are matched case-insensitively, so common variants work too (zip → postcode, state → region, store → name).
3. Drop the file in and choose Preview import. You'll see a row-by-row breakdown — new, updates, duplicates, invalid, and any over your plan's location limit — before anything is imported.
4. Choose Commit import. Rows that already include coordinates import instantly; the rest are geocoded in the background with a progress screen, and you can download a results.csv when it's done.

Re-uploading the same file later is safe: matching rows are updated in place (matched by your own external_id if you provide one, otherwise by address), and rows you've already hand-fixed keep their corrected pin unless you change that row's address.

Fix a pin that landed wrong

Every address gets geocoded on save. Most land correctly — but if one can't be placed, or looks like it landed somewhere too vague (a city or postcode centre rather than the actual address), it's flagged instead of silently guessing.

1. On the Locations list, choose Needs attention to filter down to anything that needs a look, or open a flagged row directly — it shows a Fix pin action instead of Edit.
2. You have three ways to fix it:
   • Drag the pin on the map to where the store actually is, then choose Confirm pin location. This locks the pin so it's never overwritten by a future re-geocode.
   • Paste a Google Maps link for the location — Nearmio pulls the exact spot straight from the link, no geocoding needed.
   • Correct the address and save — if the street, city, or postcode was wrong or incomplete, fixing it and saving re-runs the geocode.

A location only appears on your storefront map once it has a confirmed pin — until then it's excluded, not shown in the wrong place.

Plans & billing

Nearmio has two plans:

• Free — up to 5 locations, all core map features (search, directions), with a small "Search by Nearmio" credit on the widget.
• Pro — $9.99/mo — unlimited locations, CSV import, the pin-fixer, and no attribution. Every new store gets a 7-day free trial of Pro, and you're not charged until the trial ends.

Manage your plan any time from Plan in the app nav. If you cancel Pro, you move to Free immediately and any unused time is credited back through Shopify — locations over the Free limit stay saved but stop showing on your storefront map until you're back under the limit or upgrade again. Nothing is ever deleted.

If a CSV import or a manual add would put you over your plan's limit, Nearmio never drops rows silently — it imports up to your limit and reports exactly which ones need an upgrade to add.

How shoppers use the map

What your customers see when they land on the page with the Nearmio map block:

• 📍 Near me — asks for location permission, then sorts the list by distance and recentres the map. If permission is denied or unavailable, the search box is offered instead — no error, no nagging.
• Search — typing a postcode or city does the same, without needing location access.
• The list — distance-sorted cards next to (or below, on mobile) the map; tapping a pin highlights its card and vice versa.
• Get directions — opens directions in Apple Maps or Google Maps depending on the shopper's device.
• View on Google — opens the location's Google listing, when one is set.

Nearmio never stores a shopper's precise location or any personal data — only anonymous counts of things like searches and directions taps, used to help you see what's working.